|
Overview of Your Move
Preparation-The
first member you’ll meet from your professional
moving team is your Personal Relocation Consultant.
This person is responsible for:
-
Advising you and your family on every aspect of
your move
-
Explaining the many services and service options
available from
Reliable and Allied Van Lines
-
Performing a survey of everything in your home
that will be moved
-
Pointing out items that can’t be moved or will
require special attention
-
Providing an estimate of costs
-
Determining the best moving date for your schedule
-
Coordinating your professional packing team (if
requested)
-
Answering any questions or concerns you may have
Next,
you will be assigned your own personal Relocation
Coordinator, a helpful, experienced person who:
-
Personally orchestrates every part of your
relocation
-
Has
years of training and experience in the art of
relocation
-
Serves as a counselor, technical expert, and
advocate
Your
Relocation Coordinator will phone you within 24
hours of your decision to move with us, assuring
every detail and every possibility have been
carefully thought through.
Packing/Loading-Your
Allied Driver and Pack-and-Load Technicians are key
members of your moving team, responsible for:
-
Taking special precautions to protect your home
and its contents on moving day
-
Preparing a detailed inventory of items being
moved
-
Tagging each carton/item with numbered and
color-coded labels
-
Loading your goods onto the truck
-
Providing a Bill of Lading (a shipping contract)
authorizing transport of your possessions
-
Delivering your belongings to your new home safe
and sound
Unable to be present at the
time of loading? No problem, just simply
arrange for a responsible person to act as your
agent in signing both the
bill of lading and
the
inventory list.
Inventory/Paperwork-Your
driver will prepare a detailed Inventory & Condition
Report of the items to be moved. In addition to
tagging every individual carton or piece of
furniture with numbered and color-coded labels, they
will record each item— and a description of any
existing damage—on the inventory form. You should
accompany the driver as they prepare the inventory,
pointing out any special concerns or handling
considerations along the way.
You'll be asked to sign
the inventory listing, as your acknowledgment that
the pieces indicated were loaded and as verification
of their condition prior to the move. Then, the
driver will sign the form as well and present you
with a copy. Keep this inventory with you for use at
your new home.
The driver also will ask you
to sign a
bill of lading.
This is the contract by which you authorize the van
line to transport your possessions and your
agreement to the terms of payment. The bill of
lading serves to confirm the services performed,
pickup and delivery schedules, and the
valuation and protection
plan that you've selected.
Delivery of
Possessions-To ensure final delivery
arrangements can be made, it’s extremely important
for you to contact your Relocation Coordinator as
soon as you arrive in your new hometown. The driver
will contact you 24 hours prior to their expected
arrival time to confirm the delivery window.
When your shipment
arrives, you can help expedite the unloading process
by having a room-by-room floor plan in mind, and by
letting the crew foreman know where you want things
placed as they're unloaded and brought into your
home.
The crew will
reassemble any items they disassembled at origin.
Check items off the Customer Check-Off Sheet as
they're brought in, noting their condition. If an
item appears to have been damaged during the move or
is missing, make a note on both yours and the crew’s
inventory listing, and notify your Relocation
Coordinator.
Payment-Unless
approved billing or credit arrangements have been
made in advance, the driver is required by law to
collect payment for your move before your shipment
can be unloaded. If your shipment is placed in
storage, charges up to that point are due at that
time. Payment may be made in cash, certified or
cashier’s check, travelers’ check, credit card or
money order... Personal checks are not accepted. A
copy of the bill of lading, signed by the driver,
will be your receipt.
Unpacking-If
you have requested unpacking services, your
Relocation Coordinator will arrange to have your
household goods unpacked at the time of delivery
along with the removal of the used packing
materials.
|
