Testimonials Reliable Van & Storage

Peter Toscano

I want to thank you for the excellent service we received from Reliable Van, concerning my mother’s move.

From the beginning your sale representative demonstrated his knowledge by bringing to our attention several aspects of moving that we would not have thought about. I was impressed with his use of technology during the survey of our household items and the efficiency and accuracy of the electronic estimate.

At the time of his visit we were unsure if we needed storage for a period of time and he showed us on the computer your outstanding storage facilities, which we ultimately used.

From the time we booked with your coordinator she was in constant contact with us throughout the process. She was so helpful during this stressful time.

The move itself was flawless. Upon arrival your in charge introduced his crew to us and they took every precaution to protect the rugs, doorways and handle our goods carefully on both ends of the move. They were just fantastic.

Congratulations to you on running a fine customer focused business. Be assured that I will gladly recommend Reliable Van.

Al Del Maestro

Albert Del Maestro, Jr.
Senior Vice President – Wealth Management

From: Joseph Muzio
Sent: Sunday, May 11, 2008 12:57 PM
To: dbrennan@reliablevan.com
Subject: The Muzio Move to Rockport, Ma.

Hello Denise,

We are settling in to our new digs, and we didn't want too much time to pass before we provided our analysis and comments of our move from Leonia, New Jersey to here.
From the first estimate we received from Mr. Toomey right on through the truck leaving our home up here, every aspect has been a highly efficient and competent experience. You have been excellent throughout; Mike and the workers, Will, Dave, Charles, and the 4th person who was only available for 1/2 a leg of the trip, I think his name was Darnell were absolutely superb. They worked endlessly, with good spirit and thoroughness. Pat Toscano and Reliable need to be proud of having so many fine, cooperative staff members.

Someone once said that besides death of a spouse, a child, or divorce, moving is one of the most stressful events in a person's life. Since we'd not moved in more than 45 years, we were anticipating the worst. But, it never happened. Our entire experience with Reliable has been a positive and joyous experience.

Please be sure that Pat is informed about our respect and appreciation for Reliable and the whole crew from office to truck operations. Several people have asked us who did our move, and we quickly point out your company to them. At this point all we can say is thank you, thank you, thank you.

Best wishes for the future. If you or any of the other Reliable staff are ever in Rockport, Massachusetts, please contact us and come over for a visit. You are wonderful human beings.

Sincerely, Joseph and Lois Muzio

From: Brian Goldstein
Sent: Tuesday, April 29, 2008 2:21 PM
To: Christian Oehm
Subject: Move

Hey Christian,
Your guys were great! Very painless move. Would love the same crew when I move back to the area. Will keep you posted. Thanks!

Brian

From: Margo Geiger
Sent: Monday, March 31, 2008 12:19 PM
To: Robert Gaida
Subject: Re: Hello

Thank you for your well-wishes, Robert. We are doing well and loving the weather here. Everyone with reliable was wonderful and professional. Chris was very helpful and Denise was just lovely. Also the moving crew was meticulous with our things, I especially want to mention that the crew down here was just awesome and so considerate and eager-to-please.
Thank you again for your concern and help with our move!

Best Wishes

Margo

From: Howes, Linda [KMA]
Sent: Wednesday, December 12, 2007 10:28 AM
To: peter toscano
Cc: jkviptransport; mike durkin
Subject: KIA Motors relocation

Peter, I am writing this email to tell you what a wonderful experience it was working with Mike Durkin, Frank Mullholand and their crew. These gentlemen were ALWAYS professional and accommodating. We worked in snow and ice and long, freezing hallways and tiny elevators. But because of this crew and my crew from California, this move was completed in a timely manner with NO hiccups. I would recommend Mike and Frank and their crews to anyone with a relocation in the New Jersey area. I certainly hope to have the opportunity to work with them again.

You should be very proud of this group of men. It has certainly been a pleasure to me to meet and get to know all of them

Thanks and Happy Holidays

Have a great day

Linda Howes
Corporate Facilities Manager
949-468-4607 office
949-838-4446 cell
lhowes@kiausa.com

From: Robert Tjong User
Sent: Tuesday, December 04, 2007 8:52 AM
To: Denise Brennan
Subject: Address

Denise,

First of all, I liked to express my thanks to the professional service of your crew and driver & co driver of the truck the way they performed the job.

The job was done in a time frame which I had my doubts if they would make it.
Kindly thank them again, and also to you in order to coordinate all the pieces together.

Regards,

Robert Tjong Akiet

Phone: 914 381 4922
Mobile: 917 743 6837

From: Sergi, Stephen
Sent: Sunday, December 02, 2007 9:34 PM
To: rgaida@reliablevan.com
Cc: peter.toscano@reliablevan.com
Subject: Compliments to you

Gentlemen:

Just wanted to compliment Denise Brennan on a job well done! We moved from NYC to Venice, California, a very challenging endeavor, but Denise was consistently there to guide us through the move. In my experience good employees are difficult to find and retain, Denise is one of those rare people who obviously devotes tremendous energy and caring towards her job.
Denise communicated with us on a regular bases, returned messages timely, and offered empathetic and caring words that made us feel better. Yes there were some challenges (expected in such a move) but Denise was amazing at turning "lemons into lemonade". To me the measure of an organization is how mishap can be corrected, and turned into quality customer service. Reliable is an excellent organization made even better with employees like Denise Brennan on board.

Regards,

Stephen R. Sergi
Clinical Professor
College of Business Administration
Loyola Marymount University
ssergi@lmu.edu

From: Elaine Herman
Sent: Wednesday, November 21, 2007 4:30 PM
To: Denise Brennan
Subject: Thank You

Hi Denise,

We just wanted to write to let you know how satisfied we were with the personal service we received for our move from Nj to AZ. We would appreciate it if you would forward this email to the supervisors to whom you, Christian Oehm, and Tim ( I don't remember his last name) report.

As our first introduction to Reliable Van and Storage, Christian was most professional in his presentation of the services provided and estimate for our move. In addition, your attentiveness to the details and progress of the move from start to finish was most commendable. It was comforting to know that we could count on you to call often to check on the status of the move. Last but certainly not least, Tim's outstanding level of expertise and problem solving skills made our move go extremely smooth. He "saved the day" on more than one occasion.

Thank you to all of you for helping to make what is usually a very stressful occasion much less so for the both of us. Job well done!

Sincerely,

Elaine and Steve Herman

November 6, 2007

Mr. Peter Toscano
President
Reliable Van & Storage Company, LLC
550 Division Street
Elizabeth, NJ 07201

Dear Peter:

Subject: Novartis Office Reorganization, Parsippany, NJ

I am writing to thank you for the Outstanding job Reliable Van & Storage Company did on executing Novartis’ recent office reorganization. The complex project included moving over 460 individuals between three buildings. The project had minimal impact on our business operations and was a huge success. The project would not have been so successful had it not been for our partnership with Reliable.

Specifically, I would like thank Mike Durkin for his leadership and Mike Childs, Tommy Mazzola and Roberto Alverez for their dedicated work. Reliable’s team was the most professional and customer focused that I have ever worked with. While they worked independently, I was able to count on them to make sound decisions in the field and keep me informed when the situation warranted. I received numerous comments from Novartis employees on how helpful and professional the entire team was.

This was my first. time using Reliable and I must admit that I had some hesitation at the beginning of the project. That hesitation quickly vanished once I started working with Mike Durkin. Bonnie Southern and 1 were quickly able to trust Mike and count on him to handle any unexpected issues and get the job done.
It was a pleasure working with your company and I look forward to partnering with Reliable on future projects. Thanks for a job well done !

Best regards,
Dan Nolan
Associate Director Facilities

From: Lora
Sent: Friday, October 19, 2007 1:14 AM
To: info@reliablevan.com
Subject: THANK YOU!! Please acknowledge receipt

2101 Katy Gaston Rd -#2102

Katy, TX 77494 October 18, 2007

Allied Transport

Reliable Van & Storage Co. Inc.
550 Division St.
Elizabeth, NJ 07201

Gentlemen:

We just had to write this letter to tell you how pleased we were with our recent move from New Jersey to Texas. Your wonderful salesman- Kevin Michaels really took the stress out of moving for us. He was very pleasant to deal with, very accommodating and very accurate as to assessing the cost of our move. There were no hidden costs. No pressure.

Moving day was a breeze and the movers themselves were unbelievably punctual, thorough and speedy. This team was headed up by a guy named Henry (Agent 01860) from Pennsylvania. He met us in Texas and unloaded in the same efficient manner. He and his group were very courteous as well.

We don’t like to move but you guys make moving a pleasure. We have already recommended Kevin and Allied Reliable to all our friends. If we ever have to move again we’re coming to you guys again, if you will allow us. With all the horror stories one hears about movers, we don’t want to take any chances. You guys are the best!

Sincerely,

Michael and Lora Hanna

From: Ray Pagliarini

Sent: Thursday, August 23, 2007 3:19 PM

To: Tom Siniscalchi

Subject: Re: PAGLIARINI RELOCATION

Tom,

I wanted to thank you and your staff for the great job coordinating our

move from Baltimore to Boston. Having never used a moving company

before, we didn't know what to expect, and I must say that we feel

generally accustomed to getting poor service. However, we were amazed

at how professional, courteous, and hardworking your staff was. Despite

a several hour delay (beyond their control) in getting to our house in

Baltimore, Will and Dave had 80% of our house packed within about 4

hours. On the load-in and load-out days, Mike, Will, and Dave did an

amazing job, and we felt that they treated our belongings better than we

would have treated them ourselves. We hope we are in a position to

recommend Reliable Van & Storage to our friends in the future.

Sincerely,

Ray Pagliarini and Katherine Whang

From the very start it was incredibly well done. Shamra was very professional and through setting it all up in the beginning as well as keeping tabs on everything throughout the process.

Louis Gonzalez, driver # 45280, his key associate Danny and the rest of his crew did an outstanding job with the actual move and unpacking. They were good-humored, professional, careful, and incredibly respectful at every turn. Their attention to detail was also noticeable- as an example, whenever they would pick up a light colored cloth couch or chair they would wash their hands first- I have never seen that-very well done!

From: Tickner, Steven M
Sent: Wednesday, April 04, 2007 11:27 AM
To: Renee Fernandez
Subject: RE: delivery

This is just a note to say that our household possessions have been delivered and unpacked. So on behalf of myself and my family we would like to give you a big “Thank you” for your involvement in organizing the shipment of our furniture etc…. and for helping to make our move from the UK to the USA that bit easier.

Dear Diana,

I want to let you know that over the 8 years that I have stored my belongings with Reliable, Helen Kayser has been simply wonderful.

Having Helen to work with gave me the strong sense that your company is a delightful, caring and can do kind business. I always knew that I was trusted and that I, in turn, could trust what Helen told me. She made it a pleasure to work with Reliable. Based on my contact with Helen, I would be delighted to work with Reliable in the future. I don't often take the time out to write this kind of note, but Helen richly deserved to be recognized.

                            Yours,
                            Andrew Eisen
                            Founding Member
                            Eisen Studios, LLC

“Reliable Van & Storage conducted the move from my apartment in Midtown to my new apartment on the Upper West Side July 25, 2005.

The moving team was very professional. They were on time and within a few minutes prepared to start. They wrapped all bigger and breakable items diligently before they took them out of the apartment. On top of this – the move was finished way ahead of schedule.

As everything went smoothly and was well taken care of—I can recommend Reliable Van and Storage for any personal move.”

“I was very impressed with the crew at Reliable. The packing went great, I had a lot of stemware packed and not one was damaged!” – shipper. The shipper also stated that she had a box with pots and pans that the crew repacked to ensure things were packed properly with paper. I thought I would share this with you and your crew.

I have nothing but great praise for Reliable’s crew and personnel. I have yet to have a shipper packed by Reliable relay a complaint to me. The attention to detail and the great customer service Reliable provides to my shippers and accounts is the reason you will my number one choice in NJ. Thank you all for a job well done!”